vicoart-privacy

Delete Your Vicoart Account

Vicoart users can delete their account directly from the Vicoart mobile application or request assistance with account deletion using the contact information below.

Delete your account in the Vicoart app

To delete your account from the Vicoart mobile application:

1. Sign in to your Vicoart account.
2. Open the Account section.
3. Select Delete Account.
4. Follow the confirmation steps shown in the application.

Delete Account requests deletion of your authenticated Vicoart account. After remote deletion is confirmed, the app automatically cleans up the recorded account’s local projects and durable media in the applicable workspace on this device and clears the local session. It does not erase every account’s data on the device.

Original photographs stored independently in your device’s photo gallery are preserved.

If you cannot access the Vicoart app

If you no longer have access to the application or cannot use the in-app deletion function, you can request account deletion by contacting:

privacy@vicoart.com

Please contact us using the email address associated with your Vicoart account so that we can identify and appropriately handle your request.

For security and privacy reasons, Vicoart may need to verify that the request relates to the account you are asking us to delete.

What is deleted

When the applicable account-deletion and local-cleanup steps complete, Vicoart is designed to remove:

• the authenticated account from the account service;
• the applicable local authentication session;
• projects associated with the recorded account in the local workspace being cleaned;
• that partition’s Vicoart-managed project images, masks, previews, variations and associated cleanup/import remnants.

Projects are stored locally, without cloud project synchronisation. Deleting an account remotely does not itself erase files on an inaccessible device or another device.

What may not be deleted by account deletion

Account deletion does not delete:

• original photographs stored independently in your device’s photo gallery;
• information that Vicoart may be required to retain for legal, security or regulatory reasons, where applicable;
• information still subject to applicable temporary, backup or retention processes of Vicoart’s service providers.

Account deletion preserves projects associated with other accounts on the same device, unassigned legacy projects and their original media, and previously retained legacy workspaces.

Deleting an imported legacy project copy does not delete its unassigned source.

Historical temporary files whose account ownership cannot be established may remain subject to local cleanup processes. Interrupted cleanup may leave files pending recovery; immediate physical removal of every file is not guaranteed.

Temporary processing information may also be subject to the retention and deletion practices described in the Vicoart Privacy Policy.

Interrupted or older deletion attempts

If the remote deletion result is uncertain, the app may offer explicitly confirmed local cleanup for a known account target. Local cleanup alone does not confirm remote account deletion.

If an older interrupted deletion has no identifiable account target, the app may offer an explicit option to retain the unidentified data in quarantine and sign out. This preserves the old workspace and unresolved deletion record.

Later accounts cannot access that retained workspace through normal project screens, and importing its legacy projects is disabled.

The current app provides no restore, export or device-wide erase action for that retained workspace.

For assistance with retained or inaccessible data, contact:

privacy@vicoart.com

Restoration or deletion should not be assumed to have occurred until it has been confirmed.

Need help?

For account deletion or privacy questions:

privacy@vicoart.com

For general support:

support@vicoart.com

Vicoart

Operator: Cristian Dumitrache, United Kingdom